Privacy Policy & Data Protection Notice

1. Introduction

At Sera Veterinary Clinic, we place great importance on protecting the personal data of our website visitors and clients. This notice explains how your personal data is collected, processed and protected under Turkish Law No. 6698 on the Protection of Personal Data ("KVKK").

2. Data Controller

Organization: Sera Veterinary Clinic
Email: info@seraveteriner.com
Phone: 0546 104 82 83

3. Personal Data We Collect

3.1. Identity Information

• Name, surname
• National ID number (when required for veterinary records)

3.2. Contact Information

• Phone number
• Email address
• Address details

3.3. Pet Information

• Pet's name, type, breed
• Age and health information
• Vaccination and treatment history
• Microchip number

3.4. Digital Data

• IP address
• Browser information
• Cookie data
• Site usage data

4. Purposes of Processing

• Providing veterinary services and managing appointments
• Keeping your pet's health records
• Contacting you (appointment reminders, notifications)
• Fulfilling legal obligations
• Improving service quality

5. Legal Grounds

Your personal data is processed based on your explicit consent, legal obligation, contract performance and our legitimate interests, per Articles 5 and 6 of the KVKK.

6. Data Transfers

Your personal data may be shared with authorized public bodies, legal advisors and, where necessary, suppliers, within our legal obligations. Your data is not transferred abroad.

7. Your Rights Under the KVKK

• Learn whether your data is processed
• Learn the purpose of processing
• Request correction if incomplete/incorrect
• Request deletion under Article 7
• Request compensation for damages

To exercise your rights, email info@seraveteriner.com.

8. Cookie Policy

Our website uses essential, performance and functional cookies to improve user experience. You can disable cookies from your browser settings.

9. Contact

For questions about this notice, reach us at info@seraveteriner.com.